Gem Paradise

Once your order is confirmed and processed, we will ship your product within 7-10 business days. We take utmost care to ensure your product reaches you in perfect condition. Once your order is shipped, you will receive a confirmation email with tracking information so you can monitor your package's progress.

Please note, we do not ship on weekends or holidays, so orders placed on these days will be processed the following business day. Delivery times are estimates and commence from the date of shipping, rather than the date of order.

Returns Policy:

We stand behind the quality of our products and want our customers to be fully satisfied with their purchase. However, due to the custom nature of our products, we do not accept returns or exchanges on rings that have been sized.

When we size a ring, it's custom-made to fit the customer perfectly. Therefore, please ensure that you provide us with the correct size at the time of your order. If you're unsure of your ring size, we recommend having your finger measured at a local jewelry store to ensure accuracy.

In the unlikely event that you receive a damaged or defective item, please contact us immediately. We will do our best to rectify the situation as soon as possible.

By purchasing from our site, you acknowledge and accept these terms and conditions. Your satisfaction is our priority, and we appreciate your understanding.

Please do not hesitate to contact us if you have any queries regarding our Shipping and Returns Policy. We are always here to assist you.